Advice and Support

Grandparents Plus is the national charity which champions the vital role of grandparents and the wider family in children’s lives – especially when they take on the caring role in difficult family circumstances and when they have lost contact with children. We do this because we want to make children’s lives better.

We offer advice, information and support to grandparents and other family members who are looking after a relative’s child or are thinking of doing so.

We also run a helpline for grandparents who have lost, or are losing, contact with their grandchildren.


Family and Friends Advice Line: for those looking after a relative’s child

Call our Family and Friends Advice Line on 0300 123 7015 between 10am and 3pm Monday to Friday. At busy times or out of hours please leave a message and we will get back to you. Alternatively, email us at or complete the enquiry form here.

We provide a free, confidential and impartial service run by experienced and sympathetic professional advisers.

We offer:

  • advice and information on welfare benefits and other sources of financial support, and a wide range of other issues including employment, housing, debt,  social care and education
  • signposting to other appropriate organisations.

Our advisers can also give more information about the services Grandparents Plus offers kinship carers – grandparents and other members who are raising a relative’s child – including the national Support Network for the wider family raising children.


Grandparent Contact Helpline: for those who’ve lost contact with a grandchild

If you have lost, or are losing, contact with your grandchildren we have a range of resources available on our website. You can find useful information and factsheets here.

If you have read our online resources but feel you still require further information please call our Grandparents Contact Helpline on 0300 123 7015. Our friendly team of trained staff and volunteers can offer confidential support. Please note the helpline is open on Mondays and Fridays only between 2pm and 4pm.

Alternatively you can you request a call back here.


Please note:
Calls to our Advice Line and Helpline cost the same as calls to any geographical (01 or 02) phone number, whether you are calling from a landline or a mobile. If you have an inclusive calling plan your free calls will include calls to this number.

If you have any comments or complaints about the Family and Friends Advice Line or the Grandparent Contact Helpline please get in touch with Lucy Peake, Chief Executive, by email at or call 020 8981 8001.

We are a member of the Helplines Partnership helpline_150