Advice and Information

Are you a grandparent raising your grandchild, or another family member bringing up a child who is not your own?

Are you thinking about taking on the care of a relative’s or friend’s child in the future?

Are you the legal guardian of a child?

Do you need information and advice on welfare benefits or what other support is available to you?

Call our confidential advice line on 0300 123 7015.  Lines are open Monday to Friday 10am – 3pm.

You can email us at or complete the enquiry form below.

We offer:

  • advice and information on welfare benefits and other sources of financial support,  and a wide range of other issues including employment, housing, debt,  social care and education
  • signposting to other appropriate organisations

We provide a free, confidential and impartial service run by experienced and sympathetic professional advisers.

Calls to our advice line cost the same as calls to any geographical (01 or 02) phone number, whether you are calling from a landline or a mobile. If you have an inclusive calling plan your free calls will include calls to this number.

At busy times or out of hours you can leave a message and we will get back to you within three working days.

We aim to reply to all e-mail enquiries within 3 working days

If you have any comments or complaints about the advice and information service, please contact our Director of Policy, Research and Communications at or by phone to 020 8981 8001.



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