Benefits and Tax Credits

The headings below link to information about the main benefits that you might be able to claim if you are a grandparent raising your grandchild, or you are caring for a relative’s or friend’s child.

Depending on your situation, there are other benefits which you may be entitled to claim –  for example, maternity or bereavement benefits. To get detailed information and advice on your particular circumstances, please contact our advice service or download our factsheets here.

You can also get more information about benefits from the Citizens Advice website www.adviceguide.org.uk.

Reconsideration and appeals

If you are unhappy with a benefit or tax credit decision, you can ask for the decision to be looked at again.  For most benefits, and for tax credits, you must first ask for a ‘reconsideration’ of a decision before you can make an appeal.  As this is a required step on the way to making an appeal it is called ‘mandatory reconsideration’.

For Housing Benefit you can choose whether to appeal a decision straight away or ask for the decision to be reconsidered.

Time limits usually apply – check your decision letter. If you are considering challenging a decision, you can contact us for advice or get help from an advice agency such as the Citizens Advice Bureau.