Lost Contact Factsheets

Support and Information factsheets for grandparents who have lost contact with their grandchildren.

If you have the read our online resources but feel you still required further information please call our Grandparents Contact Helpline on 0300 033 7015. Our friendly team of trained staff and volunteers can offer confidential support. Please note the helpline is open on Mondays and Fridays only between 2pm and 4pm.

Alternatively you can you request a call back here.


  • Contact factsheetwebFamily Mediation and MIAMS
    Sometimes a family’s conflict becomes so difficult that professional help is needed. This factsheet is intended to outline the benefits of attending family mediation and states when a Mediation Information and Assessment Meeting (MIAM) is required.


  • DIY image webDIY Child Arrangements Order (contact)
    This step-by-step guide has been designed for grandparents who have lost contact with their grandchildren and, are after trying all other options, considering taking their case for a Child Arrangement Order without using solicitors or other legal professionals.