Service: Advice service

Location: Office based, Southwark SE5 0HF

Time Commitment: Minimum 2 hours per week

How will I be contributing?

We support kinship families who often find themselves in difficult situations, emotionally, practically and financially.

Grandparents Plus have access to a number of charitable funds that provide grants for kinship care families. Kinship carers are able to apply for a grant dependant through Grandparents Plus dependant on their financial circumstances.

As a volunteer you will help families by submitting applications for essential items for the home.  You will talk to the carers and get all the information required to submit a successful application. Volunteers have helped families by applying for materials to redecorate a teenager’s bedroom, getting funds for a new freezer, all the essential items that make a huge difference to kinship families.

What will I be doing?
  • Engaging with Kinship Carers over the phone and discussing their circumstances and needs
  • Completing online application forms.
  • Calling kinship carers back to advise them of the outcome of their application
  • Recording the final result of the grants on a spreadsheet (database)
  • Working within the boundaries of the charity’s confidentiality and data protection policies
We are looking for
  • Good IT skills (Microsoft Word and Excel)
  • Empathetic and friendly telephone manner
  • Able to build a rapport with people and put them at ease
  • Able to communicate clearly over the phone and in writing
  • Attention to detail and accuracy
What support will I receive?
  • Induction, training and ongoing support
  • Regular contact with the Volunteer Development Manager
  • Reimbursement for reasonable out of pocket expenses (on production of a receipt)
  • Membership to our Kinship Care network with opportunities to attend events and special kinship care events (if applicable).
I would like to help

Please complete our volunteer registration form and sent it to [email protected]

We will need two references from people who have known you for at least two years.