Main duties

  1. Organisational development & management
  • Contribute commercial awareness and financial rigour to support successful income generation and organisational management.
  • As part of the senior leadership team, contribute to effective organisational leadership including supporting business planning and reporting.
  • Review and improve organisational systems to ensure they support the effective delivery of the charity’s objectives and business plan.
  • Ensure that staff are well-supported to work effectively, including those based in the London office and those working remotely.
  • Manage relationships with external consultants and suppliers, to ensure effective delivery of the strategy and business plans.
  • Oversee legal compliance to minimise organisational risk.
  • Effectively line manage finance and office management staff. 
  1. Financial management
  • Oversee all financial processes, reviewing and developing policies, procedures and systems to ensure sound financial management and control.
  • Prepare annual accounts and manage the annual audit.
  • Prepare an annual budget and monthly management accounts.
  • Oversee effective financial record keeping and reporting, including to the Board, SLT and budget holders.
  • Support income-generating functions, including developing budgets and providing financial reports for fundraising, business development and commissioned services.
  1. IT and systems
  • Lead on the development of an IT strategy and plans to support the charity’s strategic objectives and priorities.
  • Manage, review and develop internal and/or external IT support to support effective and efficient working, for both office based and remote staff.
  • Oversee the procurement, management and maintenance of IT hardware and software.
  • Lead on the implementation and ongoing development and use of the CRM system, championing it internally and ensuring it supports the charity’s strategic objectives and priorities. 
  1. HR
  • Be responsible for the relationship with external HR advisors.
  • Ensure all existing policies and procedures are reviewed regularly with the HR advisors and that appropriate processes are implemented across the charity.
  • Oversee the development and implementation of systems for recruitment, performance management and managing employee records.
  • With support from external HR advisors, ensure compliance with all laws relating to employment.
  • Co-ordinate the development and delivery of a learning and development plan for staff.
  1. Legal and contractual
  • Liaise with law firms who provide legal advice as and when appropriate.
  • Manage contracts including filing and renewal processes.
  • Act as the key contact point for all matters relating to GDPR.
  • Manage the contracting process as part of commissioning with local authorities.
  1. Governance support
  • Support the CEO in all matters relating to the governance of the charity, including
    • Meetings of the Finance Committee and Board
    • Managing the risk register
    • Reporting against KPIs
    • Maintaining the policy log
    • Matters relating to the Charity Commission
  1. General
  • This job description is not an exhaustive list of duties and duties will vary from time to time in the light of changing demands and priorities.

Head of Finance & Operations - person specification



  • Experience of contributing financial and commercial expertise to support income-generating activities, with clear evidence of success.
  • Relevant senior level experience in financial and operational management.
  • Experience of working with accounting systems to produce high quality and timely management accounts across a range of programmes and income streams.
  • Proven experience in driving continuous improvement in relation to finance, HR, and IT systems.Experience in working across teams and directorates to provide financial support and advice where needed.
  • Experience in successful cross-organisational project management that has driven change and improvement
  • Experience of managing staff.Experience in managing external consultants and service providers, including seeking advice from legal experts.

Skills and abilities

  • Proven ability to think strategically and lead on organisational improvement projects.
  • Ability to demonstrate a positive approach and champion organisational
  • change.Ability to implement and improve financial management systems.
  • Ability to provide excellent proactive management of IT services.
  • Excellent communication skills with the ability to communicate and translate complex financial matters to non-financial staff and stakeholders.
  • Ability to work collaboratively with Trustees, colleagues and external advisers, including remote teams.
  • Ability to manage own work.

Knowledge and understanding

  • Understanding and experience of strategic risk management, finance audit and internal controls.
  • Clear understanding of Charity Fund accounting, SORP, The Charities Act and accepted accounting principles, tax, National Insurance, and pensions legislation.
  • Sound knowledge of regulation and legislation affecting charities such as GDPR.

 General attributes

  • Commitment to professional development, seizing opportunities to learn new skills in a developing role.
  • Enthusiasm for working collaboratively in a small, fast-paced and developing charity, with a positive and approachable attitude, tenacity and innovative problem solving this requires.
  • A passionate advocate of the vision, mission and
  • values of Grandparents Plus.A demonstrable commitment to equality of opportunity. Fluent written and spoken EnglishPermission to work in the UK

Additional desirable skills/experience


  • Qualified accountant (ideally an ACA or CIMA qualification)


  • Experience of overseeing and developing a finance and operations function in a small, growing organisation, including supporting remote working.
  • Experience of using QuickBooks.
  • Experience of managing an HR function.
  • Experience of leading the successful implementation of a CRM system.
  • Experience of using Salesforce.
  • Personal experience of kinship care.