Head of Finance & Operations job description Main duties Organisational development & management Contribute commercial awareness and financial rigour to support successful income generation and organisational management. As part of the senior leadership team, contribute to effective organisational leadership including supporting business planning and reporting. Review and improve organisational systems to ensure they support the effective delivery of the charity’s objectives and business plan. Ensure that staff are well-supported to work effectively, including those based in the London office and those working remotely. Manage relationships with external consultants and suppliers, to ensure effective delivery of the strategy and business plans. Oversee legal compliance to minimise organisational risk. Effectively line manage finance and office management staff. Financial management Oversee all financial processes, reviewing and developing policies, procedures and systems to ensure sound financial management and control. Prepare annual accounts and manage the annual audit. Prepare an annual budget and monthly management accounts. Oversee effective financial record keeping and reporting, including to the Board, SLT and budget holders. Support income-generating functions, including developing budgets and providing financial reports for fundraising, business development and commissioned services. IT and systems Lead on the development of an IT strategy and plans to support the charity’s strategic objectives and priorities. Manage, review and develop internal and/or external IT support to support effective and efficient working, for both office based and remote staff. Oversee the procurement, management and maintenance of IT hardware and software. Lead on the implementation and ongoing development and use of the CRM system, championing it internally and ensuring it supports the charity’s strategic objectives and priorities. HR Be responsible for the relationship with external HR advisors. Ensure all existing policies and procedures are reviewed regularly with the HR advisors and that appropriate processes are implemented across the charity. Oversee the development and implementation of systems for recruitment, performance management and managing employee records. With support from external HR advisors, ensure compliance with all laws relating to employment. Co-ordinate the development and delivery of a learning and development plan for staff. Legal and contractual Liaise with law firms who provide legal advice as and when appropriate. Manage contracts including filing and renewal processes. Act as the key contact point for all matters relating to GDPR. Manage the contracting process as part of commissioning with local authorities. Governance support Support the CEO in all matters relating to the governance of the charity, including Meetings of the Finance Committee and Board Managing the risk register Reporting against KPIs Maintaining the policy log Matters relating to the Charity Commission General This job description is not an exhaustive list of duties and duties will vary from time to time in the light of changing demands and priorities. Head of Finance & Operations - person specification Essential Experience Experience of contributing financial and commercial expertise to support income-generating activities, with clear evidence of success. Relevant senior level experience in financial and operational management. Experience of working with accounting systems to produce high quality and timely management accounts across a range of programmes and income streams. Proven experience in driving continuous improvement in relation to finance, HR, and IT systems.Experience in working across teams and directorates to provide financial support and advice where needed. Experience in successful cross-organisational project management that has driven change and improvement Experience of managing staff.Experience in managing external consultants and service providers, including seeking advice from legal experts. Skills and abilities Proven ability to think strategically and lead on organisational improvement projects. Ability to demonstrate a positive approach and champion organisational change.Ability to implement and improve financial management systems. Ability to provide excellent proactive management of IT services. Excellent communication skills with the ability to communicate and translate complex financial matters to non-financial staff and stakeholders. Ability to work collaboratively with Trustees, colleagues and external advisers, including remote teams. Ability to manage own work. Knowledge and understanding Understanding and experience of strategic risk management, finance audit and internal controls. Clear understanding of Charity Fund accounting, SORP, The Charities Act and accepted accounting principles, tax, National Insurance, and pensions legislation. Sound knowledge of regulation and legislation affecting charities such as GDPR. General attributes Commitment to professional development, seizing opportunities to learn new skills in a developing role. Enthusiasm for working collaboratively in a small, fast-paced and developing charity, with a positive and approachable attitude, tenacity and innovative problem solving this requires. A passionate advocate of the vision, mission and values of Grandparents Plus.A demonstrable commitment to equality of opportunity. Fluent written and spoken EnglishPermission to work in the UK Additional desirable skills/experience Qualifications Qualified accountant (ideally an ACA or CIMA qualification) Experience Experience of overseeing and developing a finance and operations function in a small, growing organisation, including supporting remote working. Experience of using QuickBooks. Experience of managing an HR function. Experience of leading the successful implementation of a CRM system. Experience of using Salesforce. Personal experience of kinship care.