Support for kinship carers Lost touch with grandchildren Lost touch with grandchildren Losing contact with a grandchild can be extremely painful and distressing, and can happen for a number of reasons. When conflict takes place and relationships break down it’s important from the child’s point of view that their relationships with adults are maintained. Most families manage this informally, but especially in cases of divorce or separation when there's hostility between parents, contact can be difficult and may spill over into other relationships. In those circumstances, the parent who has the day-to-day care of the child might refuse to let the child have contact with the grandparents. Find out what you can do, see our list of lawyers who may be able to help you, or see if there's a support group local to you.