Preservation of your privacy is important to Grandparents Plus and we are committed to letting you know how we use your personal information and to making only responsible use of your data. No 3rd parties have access to your personal data and any requests to this end such as media enquiries would only be acted upon with your consent.

References to “we”, “us”, or “our” in this Privacy Policy are references to Grandparents Plus, a charity registered in England and Wales, registered charity number: 1093975.

1. Information about you

1.1 We will collect personal information from you in the following instances:

  • If you register as a member of our support or professionals network and subscribe
  • If you make a referral
  • If you volunteer
  • If you make a donation
  • If you make an enquiry with our advice service
  • If you request a Kinship Connect Information Pack

This may include your name, title, email address, physical address, telephone numbers and job title. We may also ask for some additional information such as the nature of your enquiry or which category of member you are.

2. Our use of this information

2.1 Your personal information will only be used to keep you up to date with the activities of Grandparents Plus through our e-newsletter and updates, to provide you with information our services, and to ask your opinion to add your voice to our campaigns, research and surveys.


2.2 We will only share your information with any of our partners with your consent and in relation to providing services that we feel will help support you or further the cause of the charity.

3. Security

3.1 We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2 Communications in connection with our services may be sent by e-mail, post or telephone. For ease of use and compatibility, email communications will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.

4. Cookies

4.1 If cookies are used they will only be used to assist the purposes set out in this privacy policy, but cookies will not be used if we do not consider them to be necessary.

5. Other information

5.1 If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at [email protected]

5.2 This privacy policy may be updated from time to time, so please check it periodically.

5.3 Links within our sites to other websites are not covered by this privacy policy.

PLEASE READ THIS PRIVACY STATEMENT IN CONJUNCTION WITH OUR WEBSITE'S TERMS AND CONDITIONS.